Testimonials & FAQ
Flooring Testimonials & FAQ
15+ Years of Positive Reviews
Check Out What Our Customers Have To Say
Over 1,000 satisfied customers!
San Mateo Wood Repair & Install
Alexis and the people at US Hardwood and Carpet were extremely professional, friendly and did amazing work. I was more than happy at not just the quality of work but the treatment by the company. They were always more than happy to answer questions and offer professional opinions to help us decide what was best for our particular situation. I would recommend them to everyone. A great company made up of great people.
Santa Clara LVP Install
I worked with Alexis. He was extremely helpful and knowledgeable. His response to my questions, calls and emails was exceptional. They have a huge selection of flooring. I was looking for LVF. Their pricing was also very competitive. I would highly recommend US Hardwood and Carpet!!!
Bay Area Flooring Service
Amazing customer service and experience. I was confused on what to buy and he patiently helped me decide various options, let me take samples to try at home, and ensured a great transaction. When I had issues with installation because of subfloor (no fault of flooring), even came home to help me fix it. Highly recommended.
Fresno Hardwood Install
The floors are now installed and I have to say that I am very impressed with US Hardwood and Carpet. The owner (Herminio) is very personable, caring, honest, and trustworthy. His crew is also not only trustworthy, but also hardworking and careful. The wood (and the installation) was high quality, beautiful, and very competitively priced. What more could you ask for?
On the first day, the crew carefully removed our baseboards so they can minimize the damage to the walls and the baseboards themselves. After removing the existing flooring, they thoroughly cleaned the floors so that the glue can adhere properly to our concrete slab. They also installed the engineered wood very carefully, making sure that each piece was not exactly aligned with another (which would give the floors an awkward appearance). After they were done with the floors, they replaced the baseboards exactly where they should go. Our floors are beautiful, thanks to the high quality installation and product provided by US Hardwood and Carpet! The floors look like a million dollars and I can't believe I was able to get them installed at such a competitive price.
These guys were fantastic to work with, start to finish! I went into their showroom in Santa Clara where Rex helped me go through different Engineered Harwood floors, Luxury Vinyl Plans and underlayment with expertise and patience. Once I picked the floor sample I liked best he offered to let me take it home and see how the color looked in different lighting to ensure it was really the right fit!
Then I heard from Alexis right away to schedule the in home consult and get the project sized. Working with him on contracts and project coordination was super smooth.
Elmer and Jose were my installers who did an amazing job! They showed up on time ready to take care of business every day. They answered all my questions, are very knowledgeable on their craft. I am still super impressed with their efficiency and high quality work.
Thanks US Hardwood for making my floors beautiful and for such a wonderful experience at every step of the journey.
Los Altos Wood Install
As a hard-core do-it-yourselfer, I really admire US Hardwood and Carpet's unique inventory, good prices and service.
I have visited all the showrooms in the San Jose area and they all carry pretty much the same inventory from the same manufacturers. But this store had some unique flooring from non-mainstream manufacturers - the kind of specialized products that you can usually only get by paying an interior designer.
I ordered 1000 sq feet of engineered handscraped 7.5" wide white oak with an oil finish for a great price. Yes, they were even able to get solid 7.5" white oak, but it was unfinished and I needed finished. Delivery from the manufacturer took a while, but once it arrived, Herminio jumped through hoops (had to hire out a special driver) to make sure it was delivered to my house within a week of arriving.
Later, when I needed trim pieces, I came in with an idea based on limited understanding of what I could get (I thought you could only get trim in 7' sections) but Herminio made sure he understood what I needed and set me up with better trim pieces (12' sections!) at a great price.
I can't really imagine a better experience for a do-it-yourselfer.
Worked with Eric from start to finish to redo the floors through out my condo. He provided excellent suggestions on flooring materials, colors, style as well as very fair pricing. Better, faster and greater value that working with a big box. Would definitely use them again and highly recommend them.
Bathroom Tile Install
A fine job Eric and his contractors did installing our bathroom tile. They took their time and it looks very professional. We are also happy with the Luxury Vinyl Plank installation... quality workmanship. Thank You again Eric & Team.
San Jose Hardwood Refinish
Alexis did an awesome job refinishing our hardwood floors and also helped us find contractors for other unrelated projects when we ran into scheduling issues. They are also one of the very few companies in this field that accept online debit/credit card payments and it was super convenient! I would highly recommend them
LVP Install Santa Clara
The US Hardwood and Carpet team helped us to demo our existing tile and carpet + install new tile and LVP for 3,000+ sq ft home. Everything was done really well including upgrading our baseboards across the entire home.
There were priced competitively and significantly
cheaper than large retail flooring companies.
They also did a great job with working around the kitchen island and added the required stair nose to give the staircase a great finish with LVP.
If you're looking for a flexible and easy to work with company, I'd highly recommend you check them out!
Wood Flooring Store
This shop is where you need to go for your flooring needs! We spoke with a 5 different stores and this place the BEST place for pricing, help and friendliness!! Flooring is expensive and the choices are endless, trust me, come here first and compare how they treat you like family. This place beats other stores.
Herminio was so helpful and cared to talk to us about different flooring instead of just letting us walk around confused, he answered all our questions patiently.
We went close to when they were closing and he was so patient!!! He also encouraged us to take our time and compare the colors of the wood.
His pricing is so fair and he is such a nice guy, we would 100% recommend him to our family and friends. Thanks Herminio, we had a great experience!
LVT Installation San Jose
"Alexis and his team at US Hardwood and Carpet did an excellent job installing LVT and new baseboards in my tri-level town-home.
The work was priced competitively (4 quotes obtained), and on time according to the project schedule. Most importantly, their work is of the highest quality, done right the first time.
Alexis has excellent communication skills. He always answers the phone and kept me informed during each phase of the project. I'm a perfectionist and not an easy customer to please, but he was gracious and professional the entire time.
My floors are gorgeous! I highly recommend US Hardwood and Carpet for your flooring needs."
Hardwood Install San Mateo
This review is for Alexis at US Hardwood and Carpet who helped us navigate a pretty sticky situation. Our first installation of engineered wood went flawlessly however upon moving in, the floor that we had installed was splintering like crazy. It was pretty significant and not just on the knots of the wood, it was almost 60% of the seams were splintering. We have a small toddler and were extremely concerned with our new floors having this issue. He did in fact get a splinter at one point and his pants were ripped when he was crawling around.
We immediately contacted Alexis about the wood. He took the time to visit our home multiple times and in his assessment, there was a manufacturing error with the wood. He went above and beyond helping us contact the manufacturer to get the floor replaced. In the end, even though we went through some unfortunate things, we were extremely happy with US Hardwood and Carpet, and especially Alexis.
Carpet Install San Jose
I purchased flooring from US Hardwood and Carpet to replace all of the carpet in my home with hardwood. I found US Hardwood and Carpet to have the best price per sq ft for a specific product/finish that I was looking to purchase by a fairly significant margin (it pays to shop around). The flooring and matching stair nosings came in and everything was in perfect shape. Since I am primarily DIY-ing the renovation project, I can't comment on the installation services or delivery, but I hear they are good.
The owner (Herminio) has been pleasant to work with and I feel that he has a lot of pride in providing great customer service. This place is also great if you need a small batch of flooring to redo single rooms or use for an accent wall since they carry a small selection of overruns/returns of carpet and wood flooring that are available for purchase, just ask the salesperson.
I plan to use them again when I'm ready to replace the bedroom carpets
Bay Area Flooring Rennovation
Herminio is awesome. He helped me pick the right flooring material and color for my bathroom project. I originally picked something different but once I showed him pictures of my bathroom, he gave me options that worked much better in terms of aesthetics and durability. He also gave me on-target advice on the right way to finish off the project with the right baseboard type and trim.
I opted for Herminio's team to do the installation and I found that he was very responsive in following up on materials availability and scheduling of work. He showed up right on time and his crew was friendly, did a professional job, and cleaned up the area afterwards so it was spotless.
I will definitely be going back to US Hardwood and Carpet for my other renovation projects!
Los Altos Carpet Install
Herminio and his team did a great job refinishing our hardwood floor and exchanging our door to door carpet. They were efficient and on time. I highly recommend working with them. Thank you Herminio!
LVT & Wood Install
These guys are great, its hard to get product in these Covid times, but Alexis and his team came through, they matched everything so well, and their finish and quality of work was so much better than what we had. I then referred him to someone else and they raved about his work Thank you so much for such wonderful service, on time and great prices.
Ruth Ann D.
Walnut Creek Flooring Install
Alexis did a fantastic job helping me select a floor. Installation was beautiful! Love the floor! It is the highlight of the house. Thank you so much !
Sunnyvale Hardwood Install
We had the pleasure of engaging with the owner Herminio of US Hardwoods and Carpets at Santa Clara, Lafayette Street. We wanted to change the carpet flooring in our Town home to Hardwood. And I am happy to say US Hardwood and Carpets did an excellent job with the hardwood material itself and installation. The selection of hardwood shades, quality etc is impressive. This is a family owned business. Herminio and his Son Alexis are both very professional and courteous. I would recommend US Hardwoods and Carpets to anyone with the blink of an eye.
Tile Installation San Jose
After receiving estimates from Home Depot and numerous floor companies. I trusted the expertises for Herminio and the folks at U.S hardwood. They gave me plenty of recommendation and different ideas before the project was started. It was smooth,fast process. Every day there was a difference in the house. Employees did a fantastic job of keeping everything neat and professional.
I am real happy customer and was 100% satisfied with the workmanship of U.S hardwood.
Btw I had new carpet installed along with resurfacing existing oak floors. New tile in the kitchen area.
Exotic Hardwood Install Los Gatos
The boss is really nice and sold me 1100 sqft Brazilian cherry solid hardwood floor with a fair price. I compared the price between three floor shops. US hardwood is the most honest one about price. They gave the lowest price the first time and would even be able to give extra 100 dollar discount on that!
When I ran into an issue in my project(my contractor threw away a few remaining wood as garbage and we need one last piece of wood to complete the project). The boss gave me his sample wood for free. Save my project several days!!!
Sunnyvale Hardwood Installation
This place is great! HUGE selection of hardwood floors. I was so happy to find my dream floors here too. Herminio was very helpful and got our floors delivered on time perfectly. They look great! I highly recommend this place. Great service and great rates!
Central Valley Fresno Flooring Provider
Herminio is greatly responsive and provide very detail explanation. I put 1800sf floor and it works perfectly. I asked a couple of requests and he answered all the requests very fast.
Mountain View Carpet Install
Great Service, Great Price, Great Results
I want to give thanks to Hermino from the US Hardwood & Carpet Service. His service is simply great.
When he came to give an estimate, I found him to be very knowledgeable and direct. He gave me a very good price for the carpet and in a very short time he was able to order the carpet and send two guys to install it. They workmanship was very good. I will definitely use his company again. Thanks!
Los Altos Flooring Install
Herminio and Team have done an outstanding job for me in the last 6 months.
They refinished my Hardwood Floors and installed carpet in my Los Altos home that helped me sell at over asking in less than a week. Then his team came out to Danville and installed new carpet and buffed and polished the hardwood in my new home.
Herminio is always ready to tackle any job with short notice while always delivering high quality service at a responsible price.
Sunnyvale Laminate Flooring Install
We bought laminate for the entire house. We looked at pergo, dupont etc, in more than 10 stores in bay area. No one offered the quality and durability that was offered by US Hardwood. The color matched perfectly with our wooden stairs.
They were quick and thorough with installation. Also, the entire crew is very friendly.
I am extremely satisfied with their overall service.
Sunnyvale Hardwood Install
We've used US Hardwood to replace the flooring for our house in a couple of stages. Herminio was friendly, patient, straight forward, and honest during our dealings and offered many options/scenarios based upon our requirements. Thanks Herminio!
Sunnyvale Hardwood Install
Herminio was very kind, sincere, honest, and offered great suggestions in various wood flooring selections ~ It was a very smooth flooring purchasing process for us ! During our flooring decision making, Herminio was always so kind and patient in answering all our questions ; also tried to search for other flooring options of which we really needed ; but never try to rush or push for sales ! ~ I will definitely highly recommend US Hardwood and Carpet to any of my friends and families, and will surely like to work with ONLY Herminio again in the future if we ever need new flooring again. ~ Thank You so much Herminio ! (^__^)
Bay Area Floor Install
We have had excellent service with US hardwood and Carpet several times now,for our rentals and our own residence. Hermino and his crew are professionals at there work!!! Hermino is a very honest,fair man...he has a great selection there and gets it installed quickly.. We have tried and priced other carpet and flooring and for the same exact product you can get it for less price and less hassle at US hardwood and Carpet!!!! Try them..you will not use any one else!!!! Thank you Hermino and Jorge
Fresno Flooring Contactor
i think us hardwood was great i went to other wood and carpet warehouse and found that us hardwood was the best. they have great prices values and work.I recommend you go to us hardwood and more before any other carpet and wood warehouse.
Morgan Hill Carpet Install
us hardwood and carpet did an excellent job im happy with my carpet and how fast clean they did my carpet and they also did a free estimate they came over my house and measure it all a very good deal . come and see them they have great prices.
Central Valley Flooring Install
Herminio and team did a great job at our house. Hardwood in the office and hallway plus carpet in three bedrooms. Everything was done professionally, on time, and at very reasonable prices. We wil go back for our next flooring project.
Fresno Flooring Installation
Alexis pays close attention to detail. He made sure that I was nothing less than 100% happy with my new floors and baseboards. I was very impressed with his professionalism and communication. Every question or concern I had, he made sure to address ASAP. I highly recommend going with US Hardwood & Carpet for all of your flooring needs!!
Central Valley Flooring Install
I have used US Hardwood and Carpet not once but twice! They have gone above and beyond to ensure customer satisfaction with their product and install. The business Owner is transparent to acknowledge when a competitors product price is less, then just step aside and let them gain your business and prove he can do it better! US Hardwood and Carpet is close to perfection and that's hard to find when your talking about floors! Highly recommend them. My floors are showcase quality!
Bay Area Flooring Installation
US Hardwood and Carpet helped us get our dream floors at a very competitive price. I shopped around all over the place and called multiple places to get the best price possible. US Hardwood and Carpet beat everyone's price and on top of that, Alexis helped me the whole way finding other warehouses that were close by my location to get the quantity that I needed. He was very responsive, called me frequently for updates, and also helped me get other materials during a moments notice as they come up with my contractor. I highly recommend US Hardwood and Carpet!
Fresno Laminate Installation
Herminio was very patient and helpful. We were looking for sturdy laminate floors for the whole house. We laid down many samples on the floors of the warehouse. Herminio assisted us and made sure he can help us in finding our perfect laminate floors.
Bay Area Flooring Install
When we decided to get flooring for our home, we did not know where to start. We went round and round with several different flooring companies including the two local home improvement stores. No matter where we went, we were getting what seemed to us as high quotes, low quality, (very thin), flooring, accessories they select and very expensive labor. It wasn't until a family member recommended US Hardwood that we realized this hidden little gem would be our favorite and final stop. We met with Herminio at his shop, we were impressed to see such a huge selection of materials, styles and prices. We told him what our budget was, we shared our wish list with him and within a few minutes he picked out some samples that met our budget and were exactly what we wanted. We placed our order, we had his team install the flooring in less than a day and we are very pleased with the results. Naomi oversaw our order, kept us informed of the process, and made sure we were satisfied, she was very helpful. Thank you very much!
Bay Area Kitchen Remodel
It is a pleasure to write a reference for US Hardwood and carpet. The project started with a reconstruction after a leak in the kitchen which led to mold remediation by the insurance. US Hardwood and Carpet is one of several companies we interviewed for the project. We reached out to US Hardwood and Carpet for the hardwood floor reconstruction. Alexis Bustos (Manager) came to review the project and to develop a quote. Alexis was very thorough in his evaluation and is very detail oriented. (His attention to every detail even as he was preparing the quote stood out uniquely among all the quotations we received at the preliminary stage. This was the overwhelming reason for us to choose US Hardwood and Carpet. Moreover, Alexis’s quotation was one of the best (not only in cost but also in the work schedule). We also needed carpentry, drywall work, plumbing and countertop work to accompany the floor repair. Alexis gave us great references for those as well. In addition, we hired him to coordinate the whole project. As the project began, we included installation of handrails in our steps and carpeting of the 2nd floor. Alexis did a phenomenal job in overseeing everything. He was at the site almost every day (many times both at the beginning and the end of the day) to review the progress and adjust the schedule / workers as an when needed. He is extremely friendly and gave us many options (and associated costs) to choose from at every stage. At the end of every stage, the site was cleaned, and the furniture moved back in place. We give them 5 stars with no reservation.
Saratoga Flooring Installer
One of those rare stores where what is said is what is meant. We found this store almost by accident, and after talking to Herminio on the phone and getting a rough ballpark number for installation costs, we went to the store and quickly found a hardwood style we liked. The price was fair, and Herminio then came out, did measurements and gave us a total cost for replacing our carpet with the hardwood, with cedar in the closets too. Once agreed, the wood showed up a couple days later, and Will and his small team the week after. And what a great job they did! We left the house to them, and they went at it non-stop until it was done. Took care of all the details, moving furniture, etc., and cleaned up very nicely after themselves everyday. And most polite and nice guys! You're not going to find anyone better than Herminio, and if you can get him to install, Will. We're very happy with our new floors!